Frequently Asked Questions

PrettyLitter is made of super absorbent, lightweight silica gel. Silica gel crystals are extremely absorbent, more so than other litter types, so you need less litter to do the same job.

Our long-lasting, non-clumping litter means lighter trash bags, less scooping and less trips to the store. On the other hand, traditional clumping litters turn urine into large (heavy) clumps that need to be scooped out and replaced throughout the month. The super dry silica gels in PrettyLitter absorb the urine and odour, trapping it inside as the water in the urine evaporates out. The solid waste is all you need to scoop and dispose of.

Each bag of PrettyLitter is designed to last an entire month for one medium sized cat in an average sized litter box (12" x 16"). After you pour your PrettyLitter into your litter box, use the ruler card in the bag to make sure you are getting the proper 2" of depth. If you aren't getting the proper amount of depth in your litter box, talk to us! We'll set you up with the perfect subscription plan for your needs. Our team can be reached at (800) 838-3381 or at meow@prettylitter.com.

Pour the entire contents of the PrettyLitter bag into a clean litter box. Make sure you are getting the proper 2 inches (5.08 cm) of depth. Remove your cat's feces every day. When you scoop the feces, make sure to shake off the extra litter granules. Thoroughly mix the litter every day to avoid saturating the same spots in the litter box that cats prefer to urinate in. When the litter is saturated, typically after a month's use, empty the entire litter box's contents into a trash bag. If there is any residue on the bottom of the litter box, clean the litter box before pouring in your new supply of PrettyLitter. Regularly check the colour of the litter. Shades of yellow to olive green are an indication of typical acidity and alkalinity levels. If you notice any other colours, thoroughly mix the litter and monitor your cat's PrettyLitter closely over the next 24 to 48 hours. If colour change persists, you should consider consulting your Veterinarian.

PrettyLitter is a non-clumping litter. The super dry silica gels absorb the urine and odour, trapping it inside as the water in the urine evaporates out. The solid excrement is the only waste you need to scoop and dispose of. Just throw it away like you normally would and replace all of the litter every month. Don’t be alarmed if the litter gradually turns yellow over time, this just means PrettyLitter is doing its work to trap and absorb odours.

Most cat's take to PrettyLitter immediately, but some cats have a harder time transitioning. We all know cats can be picky, so this may happen if your cat doesn't recognize PrettyLitter's new texture, colour, or (lack of) smell.

Luckily we have some tips to help with the transition! Try taking one poop and one urine clump from the old litter and put it into the new PrettyLitter fill. Your cat will recognize the familiar smell and know this is still their bathroom. This has been really successful in transitioning our feline family members to PrettyLitter!

Another method would be to fill your litter box with 75% PrettyLitter and add a 25% layer of the old litter to the top. Your cat will mix it in themselves and then you can use 100% PrettyLitter next month when you replace it!

Absolutely! Multi-cat households love PrettyLitter.

But, what about health monitoring, you ask? If your cats share a litter box and you notice a colour change, PrettyLitter recommends having an extra box and extra bags of PrettyLitter on hand so you can isolate their bathrooms and see which cat may be having an issue.

Yes. PrettyLitter's sand-like texture works great with many automated self-cleaning litter boxes. If your litter box already works well with other crystal litters it will work great with PrettyLitter.

Each bag of PrettyLitter is designed for a medium or "average" size litter box around 16 inches (40.64 cm) long and 12 inches (30.48 cm) wide. PrettyLitter requires a minimum depth of 2 inches (5.08 cm) for a litter box being used by one cat. One bag will accomplish that. If you use a larger litter box you may want to consider buying an extra bag in order to provide proper depth.

If your cat is older or on the larger side, we recommend you get your litter box up to at least 3" (7.62 cm) of depth for optimum absorption. In this case, we'd recommend buying an extra bag of PrettyLitter and use just half of that bag along with the first bag. Additionally, if you have a cat that loves to dig, that extra bag will get you to at least 3 inches (7.62 cm) of litter lining the surface of the tray.

If you have a multi-cat household, we recommend a minimum of one bag of PrettyLitter per cat. For example, if two cats are using one litter box, we suggest two bags. If each cat has their own litter box, but one is used more than the other, we suggest two bags per box.

There are many different sizes of litter boxes, and every household's litter box usage is different, so if you ever need more or less litter, we're happy to help anytime. Feel free to contact our CS team at meow@prettylitter.com or 800-838-3381.

PrettyLitter is made of super absorbent Silica Gel, combined with a proprietary health indicating formula to help you monitor your cat's urine for acidity and alkalinity levels outside the average range, plus the visible presence of blood.

Silica Gel litter is made from naturally occuring minerals, so PrettyLitter is safe for your cat and friendly for the whole household. PrettyLitter is manufactured in one of the world's largest and most trusted kitty litter plants sourcing its own silica microgels using carefully selected mineral sources. In addition, our manufacturing facility uses the highest quality control standards.

PrettyLitter is made of super absorbent Silica Gel, combined with a proprietary formulation of indicators to help you monitor your cat's urine for acidity and alkalinity levels outside the average range, plus the visible presence of blood. Silica gel, or Synthetic Amorphous Silica (SAS) is a form of silica that has been widely used in topical and oral medicines, food and cosmetics for decades. PrettyLitter is manufactured in one of the world's largest and most trusted kitty litter plants sourcing its own silica microgels using carefully selected mineral sources. In addition, our manufacturing facility uses the highest quality control standards.

We designed PrettyLitter with proprietary health monitoring technology to help signal some potential health issues early before you may even notice symptoms in your cat.

PrettyLitter reacts to certain urinary elements such as levels of acidity and alkalinity to make colour changes visible to the naked eye or show blood.

Dark Green or Blue This means your cat's urine is high in alkaline indicating possible:

• Increased risk of struvite stone formation in the bladder
• Certain species of bacteria of feline urinary tract infection (bacteria that causes the infection can increase urine pH)

• Kidney disease or kidney tubular acidosis
• Metabolic acidosis
• UTI
• Calcium oxalate crystal formation

• Bladder inflammation
• Bladder stones
• UTI
• Bladder cancer
• Renal pathology (renal hematuria)

Our super absorbent silica gel eliminates smells by trapping urine inside (not clumping around it) and drying out feces. By drying out your cat’s waste, PrettyLitter is obliterating odours even before you have a chance to scoop.

Since health is our top priority, PrettyLitter was developed by a team of veterinarians and scientists specifically for cats and is household friendly. PrettyLitter is made of super absorbent Silica Gel, combined with a proprietary formulation of indicators to help you monitor your cat's urine for acidity and alkalinity levels outside the average range, plus the visible presence of blood. Silica gels are inert, clear crystals made from naturally occurring minerals. The litter is not absorbed by the bowel and does not swell in the presence of humidity.

PrettyLitter uses naturally occurring minerals that are safe for cats, even when they breathe or ingest it. Of course, ingesting a lot of any type of litter is not great, so keep an eye on your cat if they love to munch on litter. Another perk: if you or your cat have asthma or a similar condition, you’ll appreciate the lack of dust in crystal litter.

PrettyLitter is a non-clumping litter. The super dry silica gels absorb the urine and odour, trapping it inside as the water in the urine evaporates out. The solid excrement is the only waste you need to scoop and dispose of. Just throw it away like you normally would and replace all of the litter every month.

Yes, we ship from our Canadian warehouse and Canadian customers do not have to pay customs duties.

Yes! PrettyLitter is available for shipping to most countries, but unfortunately not all. To find out if PrettyLitter ships to your country, contact customer service.

A majority of orders are processed within one business day and arrive within 3 - 5 business days.

Absolutely. PrettyLitter supplies large multi-cat homes, catteries, rescues, hospitals and shelters across the country. If you are interested in a bulk discount rate or a one year supply of PrettyLitter at a discounted rate, just send an email to meow@prettylitter.com and we will get back to you as soon as possible.

You may cancel your subscription at any time. In order to cancel before your next order, you must cancel prior to your confirmation of the applicable order. After your confirmation, the order will be processed and shipped to the address you specify.

We're giving you the chance to try our revolutionary health monitoring litter risk-free! From the time of purchase, new customers will have 30 days to fall in love with our non-clumping litter. If you want to stop your subscription during that time, please call our support team and we will gladly issue you a refund and send you a return label to collect any unused bags. You will have 7 days to deliver your unused bags to our fulfillment center for a full refund.