30-Day Odor Seal Guarantee 30-Day Odor Seal Guarantee

Two cats are sitting next to PrettyLitter

If You’re Still Experiencing
Issues with Odor Control...

PrettyLitter is an advanced innovative litter that requires the reading of instructions and correct usage to be effective. Instructions on how to use PrettyLitter can be found on the bag itself and in our FAQs.  PrettyLitter will not refund orders based on incorrect usage of the product or a cat not acclimating to a new litter. Most cats will accept a new litter outright and the small rest typically require a transition through the mixing of old litter and new litter.

Additional tips can be found in our FAQs (opens in a new window).

Odor Guarantee is for PrettyLitter purchased from Target, Inc., Walmart, Inc., PetSmart, Inc., or Meijer, Inc. stores only and is limited to one offer per household. If for any reason you’re not completely satisfied, send us your name, address and your original receipt from your PrettyLitter bag within 30 days of purchase to request a refund.

*Receipt will be required as proof of purchase. Please allow 4-6 weeks following receipt of all required documentation for delivery of refund.